.hc{gap:28px;width:min(100%,880px);margin:0 auto;display:grid}.hc-public{box-sizing:border-box;width:100%;max-width:912px;margin:0 auto;padding:40px 16px 64px}.hc-public.sp-page{max-width:792px}.hc-hero{text-align:center;background:var(--surface);box-shadow:var(--surface-shadow);animation:hc-rise .52s var(--ease-out-expo,cubic-bezier(.16, 1, .3, 1)) backwards;border-radius:28px;justify-items:center;gap:10px;padding:40px 20px 34px;display:grid;position:relative;overflow:hidden}.hc-hero:before{content:"";pointer-events:none;background:radial-gradient(50% 55% at 50% 30%, color-mix(in oklab, var(--accent) 14%, transparent), transparent 70%);height:120%;position:absolute;inset:-40% -10% auto}.hc-hero>*{position:relative}.hc-eyebrow{color:var(--muted);font-size:var(--type-support);margin:0;font-weight:600}.hc-hero h1{letter-spacing:-.03em;text-wrap:balance;margin:0;font-size:clamp(28px,5vw,38px);font-weight:750;line-height:1.1}.hc-search{width:min(100%,520px);margin-top:12px}.hc-search .search-field__group{background:var(--background);height:56px;box-shadow:0 1px 0 var(--hairline), 0 10px 30px color-mix(in oklab, var(--accent) 12%, transparent);border-radius:18px}.hc-search .search-field__input{font-size:16px}.hc-section-label{color:var(--muted);font-size:var(--type-support);margin:0 4px 10px;font-weight:600}.hc-empty{background:var(--surface);color:var(--ink-soft);text-align:center;border-radius:18px;margin:0;padding:22px}.hc-empty a{color:color-mix(in oklab, var(--accent) 85%, var(--foreground));font-weight:650}.hc-browse{grid-template-columns:minmax(0,1fr);gap:18px;display:grid}.hc-topics{grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:10px;display:grid}.hc-topic{cursor:pointer;background:var(--surface);min-height:74px;color:var(--foreground);box-shadow:var(--surface-shadow);font:inherit;text-align:left;border:0;border-radius:18px;align-items:center;gap:14px;padding:14px 16px;transition:transform .22s cubic-bezier(.34,1.4,.64,1),box-shadow .18s,background-color .18s;display:flex}.hc-topic:hover{background:var(--surface-secondary);transform:translateY(-2px)}.hc-topic:active{transform:scale(.985)}.hc-topic:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.hc-topic[aria-pressed=true]{background:color-mix(in oklab, var(--accent) 9%, var(--surface));box-shadow:inset 0 0 0 2px var(--accent)}.hc-topic-icon{background:var(--accent-wash,color-mix(in oklab, var(--accent) 12%, transparent));width:42px;height:42px;color:var(--accent);border-radius:13px;flex:none;place-items:center;transition:transform .26s cubic-bezier(.34,1.56,.64,1);display:grid}.hc-topic[aria-pressed=true] .hc-topic-icon{background:var(--accent);color:var(--accent-foreground);transform:rotate(-6deg)}.hc-topic-text{gap:2px;min-width:0;display:grid}.hc-topic-text strong{font-size:var(--type-support);font-weight:650;line-height:var(--leading-support)}.hc-topic-text small{color:var(--muted);font-size:var(--type-meta);line-height:1.4}.hc-panel{animation:hc-rise .38s var(--ease-out-expo,cubic-bezier(.16, 1, .3, 1)) backwards;gap:12px;display:grid}.hc-panel h2{font-size:var(--type-section);letter-spacing:-.015em;margin:6px 4px 0;font-weight:680}.hc-answers.accordion{border-radius:20px}.hc-answers .accordion__trigger,.sp-suggest-list .accordion__trigger{font-size:var(--type-body);text-align:left;font-weight:600}.hc-answers .accordion__body,.sp-suggest-list .accordion__body{color:var(--ink-soft);font-size:var(--type-support);line-height:1.6}.hc-answers .accordion__body p,.sp-suggest-list .accordion__body p{max-width:64ch;margin:0}.hc-answer-link{color:color-mix(in oklab, var(--accent) 85%, var(--foreground));align-items:center;gap:4px;margin-top:10px;font-weight:650;text-decoration:none;display:inline-flex}.hc-answer-link:hover{text-decoration:underline}.hc-contact{background:linear-gradient(135deg, color-mix(in oklab, var(--accent) 12%, var(--surface)), var(--surface));box-shadow:inset 0 0 0 1px color-mix(in oklab, var(--accent) 20%, transparent);border-radius:22px;flex-wrap:wrap;align-items:center;gap:14px 18px;padding:20px 22px;display:flex}.hc-contact-mark{background:var(--accent);width:48px;height:48px;color:var(--accent-foreground);box-shadow:0 8px 20px color-mix(in oklab, var(--accent) 30%, transparent);border-radius:16px;flex:none;place-items:center;display:grid}.hc-contact-copy{flex:240px;gap:3px;min-width:0;display:grid}.hc-contact-copy strong{font-size:var(--type-body);font-weight:680}.hc-contact-copy small{color:var(--ink-soft);font-size:var(--type-support);line-height:1.45}.hc-contact-cta{background:var(--accent);min-height:46px;color:var(--accent-foreground);border-radius:14px;justify-content:center;align-items:center;padding:0 20px;font-weight:650;text-decoration:none;transition:transform .16s cubic-bezier(.34,1.4,.64,1);display:inline-flex}.hc-contact-cta:active{transform:scale(.97)}.hc-contact-cta:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.hc-customer{max-width:64ch;color:var(--muted);font-size:var(--type-support);text-align:center;margin:28px auto 0;line-height:1.55}.hc-nav{justify-content:center}.hc-requests{gap:10px;display:grid}.hc-requests-head{justify-content:space-between;align-items:baseline;gap:12px;padding:0 4px;display:flex}.hc-requests-head h2{font-size:var(--type-section);letter-spacing:-.015em;margin:0;font-weight:680}.hc-requests-head a{color:color-mix(in oklab, var(--accent) 85%, var(--foreground));font-size:var(--type-support);font-weight:650;text-decoration:none}.hc-requests ul{background:var(--surface);box-shadow:var(--surface-shadow);border-radius:20px;margin:0;padding:0;list-style:none;display:grid;overflow:hidden}.hc-requests li+li a{box-shadow:inset 0 1px 0 var(--separator)}.hc-requests a{min-height:64px;color:var(--foreground);align-items:center;gap:12px;padding:12px 18px;text-decoration:none;transition:background-color .15s;display:flex}.hc-requests a:hover{background:var(--surface-secondary)}.hc-requests a:focus-visible{outline:2px solid var(--focus);outline-offset:-2px}.hc-req-main{flex:1;gap:2px;min-width:0;display:grid}.hc-req-main strong{font-size:var(--type-support);text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.hc-requests a[data-unread] .hc-req-main strong{font-weight:750}.hc-req-main small{color:var(--muted);font-size:var(--type-meta)}.hc-req-new{color:var(--accent);font-size:var(--type-meta);flex:none;font-weight:700}.tt-status{background:var(--surface-tertiary);height:24px;color:var(--ink-soft);font-size:var(--type-meta);border-radius:999px;flex:none;align-items:center;padding:0 10px;font-weight:650;display:inline-flex}.tt-status[data-status=open]{background:color-mix(in oklab, var(--accent) 13%, transparent);color:color-mix(in oklab, var(--accent) 85%, var(--foreground))}.tt-status[data-status=waiting]{background:color-mix(in oklab, var(--warning,orange) 18%, transparent);color:color-mix(in oklab, var(--warning,orange) 70%, var(--foreground))}.tt-status[data-status=solved]{background:color-mix(in oklab, var(--success) 15%, transparent);color:var(--success)}.sp-page{gap:20px;width:min(100%,760px);margin:0 auto;display:grid}.sp-head h1{font-size:var(--type-page);letter-spacing:var(--tracking-heading,-.02em);margin:0;font-weight:720}.sp-head p{max-width:60ch;color:var(--muted);font-size:var(--type-body);margin:8px 0 0;line-height:1.5}.sp-head a{color:color-mix(in oklab, var(--accent) 85%, var(--foreground));font-weight:650}.tt-back{min-height:36px;color:var(--muted);font-size:var(--type-support);border-radius:10px;justify-self:start;align-items:center;gap:6px;margin-left:-6px;padding:0 10px 0 6px;font-weight:600;text-decoration:none;display:inline-flex}.tt-back:hover{background:var(--surface-tertiary);color:var(--foreground)}.tt-back:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.sp-form,.sp-rest{gap:22px;display:grid}.sp-rest{animation:hc-rise .42s var(--ease-out-expo,cubic-bezier(.16, 1, .3, 1)) backwards}.sp-step{background:var(--surface);min-width:0;box-shadow:var(--surface-shadow);border:0;border-radius:22px;gap:14px;margin:0;padding:20px;display:grid}.sp-legend{float:left;width:100%;font-size:var(--type-item,17px);letter-spacing:-.01em;align-items:center;gap:10px;margin-bottom:4px;padding:0;font-weight:680;display:flex}.sp-legend+*{clear:both}.sp-num{background:var(--accent);width:26px;height:26px;color:var(--accent-foreground);border-radius:999px;flex:none;place-items:center;font-size:13px;font-weight:750;display:grid}.sp-cats{grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:8px;display:grid}.sp-cat{cursor:pointer;background:var(--surface-secondary);min-height:64px;color:var(--foreground);font:inherit;text-align:left;border:0;border-radius:16px;align-items:center;gap:12px;padding:10px 12px;transition:background-color .16s,box-shadow .16s,transform .2s cubic-bezier(.34,1.4,.64,1);display:flex}.sp-cat:hover{background:var(--surface-tertiary)}.sp-cat:active{transform:scale(.98)}.sp-cat:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.sp-cat[aria-pressed=true]{background:color-mix(in oklab, var(--accent) 11%, var(--surface));box-shadow:inset 0 0 0 2px var(--accent)}.sp-cat-icon{background:var(--surface);width:38px;height:38px;color:var(--ink-soft);border-radius:12px;flex:none;place-items:center;transition:transform .26s cubic-bezier(.34,1.56,.64,1),background-color .16s;display:grid}.sp-cat[aria-pressed=true] .sp-cat-icon{background:var(--accent);color:var(--accent-foreground);transform:scale(1.06)rotate(-6deg)}.sp-cat-text{gap:1px;min-width:0;display:grid}.sp-cat-text strong{font-size:var(--type-support);font-weight:650;line-height:var(--leading-support)}.sp-cat-text small{color:var(--muted);font-size:var(--type-meta);text-overflow:ellipsis;white-space:nowrap;line-height:1.35;overflow:hidden}.sp-suggest{background:color-mix(in oklab, var(--accent) 6%, var(--surface));box-shadow:inset 0 0 0 1px color-mix(in oklab, var(--accent) 18%, transparent);border-radius:20px;gap:6px;padding:16px 18px 8px;display:grid}.sp-suggest-title{color:var(--foreground);font-size:var(--type-support);margin:0;font-weight:650}.sp-suggest-list .accordion__trigger{font-size:var(--type-support);padding-inline:0}.sp-suggest-list .accordion__body{padding-inline:0}.sp-step .input,.sp-step .textarea{border-radius:14px;font-size:16px}.sp-step .label,.sp-label{color:var(--ink-soft);font-size:var(--type-support);margin:0;font-weight:600}.sp-step .description,.sp-hint,.sp-muted{color:var(--muted);font-size:var(--type-meta);margin:0;line-height:1.45}.sp-step .field-error,.sp-hint-problem{color:var(--danger);font-size:var(--type-meta)}.sp-field{gap:8px;display:grid}.sp-impact.toggle-button-group{background:0 0;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;width:100%;padding:0;display:grid}.sp-impact .toggle-button-group__separator{display:none}.sp-impact .toggle-button{background:var(--surface-secondary);width:100%;height:auto;min-height:72px;color:var(--foreground);text-align:left;white-space:normal;border-radius:16px;justify-content:flex-start;align-items:flex-start;gap:10px;padding:12px;display:flex}.sp-impact .toggle-button[data-selected]{background:color-mix(in oklab, var(--accent) 10%, var(--surface));box-shadow:inset 0 0 0 2px var(--accent)}.sp-impact-dot{background:var(--success);width:10px;height:10px;box-shadow:0 0 0 4px color-mix(in oklab, var(--success) 18%, transparent);border-radius:50%;flex:none;margin-top:5px}.sp-impact [data-level=slowing] .sp-impact-dot{background:var(--warning,orange);box-shadow:0 0 0 4px color-mix(in oklab, var(--warning,orange) 20%, transparent)}.sp-impact [data-level=blocked] .sp-impact-dot{background:var(--danger);box-shadow:0 0 0 4px color-mix(in oklab, var(--danger) 18%, transparent)}.sp-impact-text{gap:2px;display:grid}.sp-impact-text strong{font-size:var(--type-support);font-weight:650}.sp-impact-text small{color:var(--muted);font-size:var(--type-meta);font-weight:500;line-height:1.35}.sp-context{color:var(--muted);font-size:var(--type-meta);margin:0 4px;line-height:1.5}.sp-actions{flex-wrap:wrap;align-items:center;gap:12px 16px;display:flex}.sp-submit.button{min-height:52px;font-size:var(--type-body);border-radius:16px;padding:0 24px;font-weight:650}.sp-turnstile:empty{display:none}.sp-shots{gap:8px;display:grid}.sp-shots-row{border-radius:18px;flex-wrap:wrap;gap:10px;margin:-4px;padding:4px;transition:background-color .16s,box-shadow .16s;display:flex}.sp-shots-row[data-drag]{background:color-mix(in oklab, var(--accent) 8%, transparent);box-shadow:inset 0 0 0 2px var(--accent)}.sp-shot{width:92px;height:92px;margin:0;animation:.42s cubic-bezier(.34,1.56,.64,1) backwards hc-pop;position:relative;overflow:visible}.sp-shot img{object-fit:cover;width:100%;height:100%;box-shadow:0 0 0 1px var(--hairline);border-radius:14px}.sp-shot-remove{background:var(--foreground);width:26px;height:26px;color:var(--background);cursor:pointer;box-shadow:0 0 0 3px var(--surface);border:0;border-radius:999px;place-items:center;padding:0;display:grid;position:absolute;top:-7px;right:-7px}.sp-shot-remove:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.sp-shot-add{border:1.5px dashed color-mix(in oklab, var(--accent) 40%, transparent);background:color-mix(in oklab, var(--accent) 6%, var(--surface));width:92px;height:92px;color:color-mix(in oklab, var(--accent) 85%, var(--foreground));cursor:pointer;font:inherit;text-align:center;border-radius:14px;align-content:center;place-items:center;gap:4px;padding:6px;font-size:12px;font-weight:650;line-height:1.2;transition:transform .2s cubic-bezier(.34,1.4,.64,1),border-color .16s;display:grid}.sp-shot-add:hover:not(:disabled){border-color:var(--accent);transform:translateY(-2px)}.sp-shot-add:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.sp-sent{background:var(--surface);box-shadow:var(--surface-shadow);text-align:center;animation:hc-rise .42s var(--ease-out-expo,cubic-bezier(.16, 1, .3, 1)) backwards;border-radius:24px;justify-items:center;gap:12px;padding:40px 24px;display:grid}.sp-sent h1,.sp-sent h2{font-size:var(--type-section);margin:0;font-weight:720}.sp-sent p{max-width:46ch;color:var(--ink-soft);margin:0;line-height:1.55}.sp-sent-mark{background:var(--accent);width:60px;height:60px;color:var(--accent-foreground);border-radius:20px;place-items:center;animation:.52s cubic-bezier(.34,1.56,.64,1) .12s backwards hc-pop;display:grid}.sp-textlink{color:color-mix(in oklab, var(--accent) 85%, var(--foreground));font:inherit;cursor:pointer;background:0 0;border:0;padding:0;font-weight:650;text-decoration:underline}.tt{gap:18px;width:min(100%,760px);margin:0 auto;display:grid}.tt-head{gap:6px;display:grid}.tt-ref{color:var(--muted);font-size:var(--type-meta);margin:0;font-weight:600}.tt-head h1{font-size:var(--type-page);font-weight:720;line-height:var(--leading-heading,1.15);letter-spacing:var(--tracking-heading,-.02em);text-wrap:balance;overflow-wrap:anywhere;margin:0}.tt-meta{color:var(--muted);font-size:var(--type-meta);flex-wrap:wrap;align-items:center;gap:10px;margin:2px 0 0;display:flex}.tt-banner{font-size:var(--type-support);animation:hc-rise .38s var(--ease-out-expo,cubic-bezier(.16, 1, .3, 1)) backwards;border-radius:18px;flex-wrap:wrap;align-items:center;gap:10px 12px;padding:14px 16px;line-height:1.5;display:flex}.tt-banner>span{flex:260px}.tt-banner>svg{flex:none}.tt-banner[data-tone=success]{background:color-mix(in oklab, var(--success) 11%, var(--surface));color:color-mix(in oklab, var(--success) 60%, var(--foreground))}.tt-banner[data-tone=accent]{background:color-mix(in oklab, var(--accent) 10%, var(--surface));color:color-mix(in oklab, var(--accent) 60%, var(--foreground))}.tt-banner[data-tone=muted]{background:var(--surface-secondary);color:var(--ink-soft)}.tt-messages{gap:14px;margin:0;padding:0;list-style:none;display:grid}.tt-message{animation:hc-rise .36s var(--ease-out-expo,cubic-bezier(.16, 1, .3, 1)) backwards;gap:12px;display:flex}.tt-avatar{background:var(--surface-tertiary);width:36px;height:36px;color:var(--ink-soft);border-radius:12px;flex:none;place-items:center;display:grid}.tt-message[data-author=staff] .tt-avatar{background:var(--accent);color:var(--accent-foreground)}.tt-bubble{background:var(--surface);min-width:0;box-shadow:var(--surface-shadow);border-radius:6px 18px 18px;flex:1;gap:6px;padding:14px 16px;display:grid}.tt-message[data-author=staff] .tt-bubble{background:color-mix(in oklab, var(--accent) 6%, var(--surface));box-shadow:inset 0 0 0 1px color-mix(in oklab, var(--accent) 16%, transparent)}.tt-who{font-size:var(--type-support);flex-wrap:wrap;align-items:baseline;gap:4px 10px;margin:0;display:flex}.tt-who strong{font-weight:680}.tt-who time{color:var(--muted);font-size:var(--type-meta)}.tt-body{color:var(--ink-soft);font-size:var(--type-body);overflow-wrap:anywhere;gap:10px;line-height:1.6;display:grid}.tt-body p{white-space:pre-line;margin:0}.tt-files{flex-wrap:wrap;gap:8px;margin-top:4px;display:flex}.tt-files a{width:120px;height:90px;box-shadow:0 0 0 1px var(--hairline);border-radius:12px;display:block;overflow:hidden}.tt-files img{object-fit:cover;width:100%;height:100%;transition:transform .24s}.tt-files a:hover img{transform:scale(1.05)}.tt-files a:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.tt-note{color:var(--muted);font-size:var(--type-meta);justify-content:center;align-items:center;gap:8px;display:flex}.tt-note:before,.tt-note:after{content:"";background:var(--separator);flex:1;height:1px}.tt-reply{background:var(--surface);box-shadow:var(--surface-shadow);border-radius:22px;gap:12px;padding:18px;display:grid}.tt-reply .textarea{border-radius:14px;font-size:16px}.tt-reply .label{color:var(--ink-soft);font-size:var(--type-support);font-weight:600}.tt-reply-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}@keyframes hc-rise{0%{opacity:0;transform:translateY(8px)}}@keyframes hc-pop{0%{opacity:0;transform:scale(.7)}}@media (max-width:640px){.hc-public{padding-top:16px}.sp-cats{grid-template-columns:repeat(2,minmax(0,1fr))}.sp-cat{flex-direction:column;align-items:flex-start;gap:8px;min-height:0;padding:12px}.sp-cat-icon{border-radius:10px;width:32px;height:32px}.sp-cat-text small{display:none}.hc-hero{border-radius:22px;padding:30px 16px 24px}.sp-step{padding:16px}.sp-impact.toggle-button-group{grid-template-columns:minmax(0,1fr)}.sp-impact .toggle-button{min-height:60px}.sp-submit.button{flex:1}.tt-avatar{border-radius:10px;width:30px;height:30px}.tt-bubble{padding:12px 14px}}@media (prefers-reduced-motion:reduce){.hc-hero,.hc-panel,.sp-rest,.sp-sent,.sp-sent-mark,.sp-shot,.tt-banner,.tt-message{animation:none}.hc-topic,.hc-topic-icon,.sp-cat,.sp-cat-icon,.sp-shot-add,.hc-contact-cta,.tt-files img{transition:none}.hc-topic:hover,.sp-shot-add:hover:not(:disabled){transform:none}}